When Del Norte FCU decided that they wanted to implement an electronic queueing system for their offices, a special committee began a detailed study of existing queueing vendors and their solutions. In the end Del Norte selected LobbyCentral among several other vendors.
"Del Norte's decision to implement a queueing solution represents a growing tend that many financial institutions are moving towards", says Jaime Fuhr, President and CEO of FSi. "As competition for banking consumers in the financial sector increases, the need to provide quick and timely service is absolutely essential. LobbyCentral will allow Del Norte to track how many members are visiting their branches and how long customer service is taking. With this kind of business intelligence, Del Norte can allocate staff to balance traffic during the peak hours and at busier locations."
In addition to LobbyCentral, Del Norte has also selected VRMCentral for its vendor risk management system.
VRMCentral is FSi's latest software technology that provides comprehensive vendor and contract task management. VRMCentral not only manages the complete details of a vendor and associated contracts, but document files and vendor issues as well.
To learn more about LobbyCentral or VRMCentral, visit http://www.thinkfsi.com or contact Sales to arrange an online demonstration.
About FSi
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Fuhr Software, Inc. dba FSi is a software and consulting company located in Columbus, Ohio. FSi's first software product, Lobby Manager, was introduced in 1997 and was one of the first customer focused lobby queueing software products on the market. In addition to commercial software, FSi provides custom software development solutions for customers across the USA. For more information, visit our website at http://www.thinkfsi.com.
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